FREQUENTLY ASKED QUESTIONS 🤔🔍

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find the information you’re looking for, our support team is always happy to help 💕

Product Information

Are your creams safe for all skin types?

Most customers can use them without issues. If you have sensitive skin, test a small patch first.

Are there side effects?

In rare cases, mild redness or tingling. If irritation continues, stop using and consult a doctor.

How should I store the cream?

Keep it in a cool, dry place away from sunlight and out of reach of children.

Before & Aftercare

Can I use numbing cream before every tattoo?

Yes, but always follow the recommended usage instructions and avoid over-application.

How long does the effect last?

On average, the numbing effect lasts between 2–4 hours, depending on skin type and application.

What should I do after using the cream?

Once the session is over, clean the area gently and follow your tattoo artist’s aftercare instructions.

Authenticity & Quality

How do I know I received an original product?

All our products are sourced directly from trusted suppliers and come with original packaging and seals.

Do your products come sealed?

Yes, every cream is sealed to guarantee freshness and authenticity.

TKTX Tattoo Creams

How do I apply the cream?

Apply a thin layer to clean skin, cover with plastic wrap for 40–60 minutes, then remove before tattooing. See User Guide

Which colour is best for tattoos?

TKTX Green and TKTX Yellow are most commonly used for tattoo sessions.

Which colour is best for aesthetics (cosmetic use)?

Many customers prefer TKTX Blue or TKTX Black for permanent makeup or smaller areas.

How can I spot a fake cream?

Always check the seal, packaging, and purchase only from trusted suppliers like us. 

Shipping & Delivery

What is the delivery time?

Spain: 1–2 working days
Europe: 2–10 business days
International: 5–14 business days.

Can I track my order?

Yes, every order comes with a tracking number sent by email after shipping.

What if my package is lost or stolen?

Contact us and we’ll investigate with the courier. We will either resend your order or issue a refund according to our policy.

Payment & Billing

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure options shown at checkout.

Is my payment secure?

Absolutely. All transactions are encrypted and processed through secure gateways.

Discount & Promotions

Do you offer bulk discounts?

Yes, discounts may apply for larger orders. Contact us for details.

How can I use a discount code?

Enter the code at checkout before completing payment.

Do you have a loyalty program?

Not yet, but we often run special promotions and discounts for returning customers.

Account & Orders

Do I need an account to order?

No, you can order as a guest. However, creating an account makes it easier to track your orders and reorder quickly.

Can I change or cancel my order?

If your order hasn’t been shipped yet, please contact us immediately and we’ll help you make changes.

Can I get an invoice?

Yes, you’ll receive one automatically by email after placing your order.

How can I check my order status?

Log into your account or use the tracking link sent by email once your order ships.

Returns & Refunds

How do I start a return?

Please go to returnpage or email us at support@tattoocarecompany.com with your order number and reason for return.

How long does it take to get my refund?

Refunds are usually processed within 5–10 business days once we receive your returned item.

Still need help?

If you question isn't answered here, contact us at  support@tattoocarecompany.com , we'll be happy to help!